Is it possible to use Uber in Cancun? Update (2025)

Uber associate driving

Uber in Cancun? Many travelers are asking about the legal use of Uber in Cancun, specifically from Cancun Airport to get to their accommodation after having a larger flight. 

After the recent news about the happenings of local cabs, their high costs, and conflicts with Uber picking up visitors at the airport, people around the world have been asking the question if Uber can be used in Cancun City, if it’s legal, or what alternatives there are to not taking local cabs from the airport to stay safe. 

Is Uber legal in Cancun?

Some years ago (approximately in 2020) Uber was not legal to provide services in Cancun, it didn’t matter where people wished to go. Currently, Uber can operate without problems in any part of the downtown, including the Hotel Zone of Cancun since 2023. However, the company has had conflicts with local taxis at Cancun Airport due to visitors preferring to take transportation from the platform directly to move to their hotels or resorts. 

Today, Uber is obtaining “legal” permission to operate to and from Cancun Airport. In the meantime, It has launched a new service called Uber XXL, which aims to enhance the travel experience by offering larger vehicles with seating for up to 6 passengers and spacious trunks for those traveling with extra luggage. 

How will Uber XXL work in Cancun?

New services of Uber in Cancun: Uber XXL
Uber XXL

As we already know, Uber has a mobile app where you can ask for a private ride using your GPS, making it easier for the driver to reach the meeting point. 

Uber XXL is integrated with other functions in the app, such as Uber Eats, and the option to divide cost with your accompanying. 

To make a reservation, first, open the app and enter your details, including your destination. Whether you are heading to your hotel in the Hotel Zone from Cancun Airport or any other point in the city, simply input your location. Once you’ve entered your destination, you can choose either UberXL or UberXXL to begin your journey in a larger vehicle with more luggage space, accommodating up to 6 passengers.

This option is not only available when heading to Cancun Airport but is also designed to provide transportation for individuals with luggage that wouldn’t fit into smaller cars.

Uber XXL service in Cancun is somewhat similar to private shuttles, but it is not ideal for larger groups with more than 6 passengers. For example, if you’re looking for private transportation for groups of up to 16 passengers, a private shuttle service with a larger van may be the best option.

These vans have a high capacity, providing ample space for a variety of luggage without inconveniencing passengers. You’ll always travel comfortably without having to carry your luggage with you.

Additionally, there are services available for smaller groups of up to 8 people that can fit into a regular van at affordable prices, offering comfort and, most importantly, privacy so you don’t have to share with strangers.

Local government dependencies in charge of mobility services regulations have demonstrated certain bias for the taxi guild motives. Some local news portals suggest the existence of particular interests involved in these dependencies which prevent the proper regulation. Anyhow, there are still some Uber associates “jumping the wall” and providing services, even though the legal situation.

The main issue is not for you to hire an Uber service, but to be in the middle of a discussion. Some taxi drivers attack Uber associates to provoke them a legal sanction; and you would be in the middle of all this action. Definitely, an experience that no tourist would like to live during their dream vacation.

Shuttle/Private Transportation, the ideal option for getting to your accommodation safety

Cancun Airport to Tulum with Cancun Airport Transportation
Cancun Airport Transportation. Van for up to 8 passengers

While Uber can be a good transportation option, when it comes to traveling comfortably, at fair prices, and, most importantly, safely, the best choice is to book private transportation services to or from the airport.

Ensuring a secure and hassle-free experience during your trip to Cancun is essential to avoid unpleasant surprises. This is especially true when it comes to avoiding scams at the airport, where you may risk paying more than expected for a short transfer.

It’s always better to travel from Cancun Airport to the Hotel Zone with professional transportation companies that meet all the necessary requirements to operate at the airport. This way, you can enjoy peace of mind and avoid any unwelcome surprises.

Conclussion: Evade troubles and book with us

The only reason for which a traveler would prefer Uber instead of a Luxury Transportation Service (for example) would be the price. Well, there’s nothing to worry about. There is not so much difference in prices. In fact, we have fixed rates per destination. You can book your transfer and get an affordable price for an actual 5-stars service.

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